Terms & Conditions 2020-02-21T12:54:53+00:00

Terms & Conditions

Any purchase of goods from the site www.lilyjemcontemporarygiftware.com requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer’s digital signature.
Purpose
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Iconic Ironic for the customer.
Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Proof of Transaction
The records stored in the Lily Jem Contemporary Giftware computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Images on the Website
Lily Jem Contemporary Giftware images are subject to copyright and are for illustration purposes only. Colour representation varies according to your web browser, device and screen, so should be treated as a guide only.
Delivery Terms
All products leave our premises in perfect condition. The customer must notify the postman or courier of any damage to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, to find the package. If the package is not found, the carrier will reimburse Lily Jem Contemporary Giftware, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier or customs, including for the loss of goods, bad weather or strikes.
Processing Details
Please click here to view our delivery and shipping details.
Delivery Errors
The customer must inform Lily Jem Contemporary Giftware within 48 hours concerning any claim of delivery error or non-conformity of goods.
Any claim made after this time period will be rejected. All claims must be made via email to this address. Any claim that does not respect the rules defined above cannot be taken into account and releases Iconic Ironic of any responsibility to the customer.
When placing orders for goods and services on the internet or by mail order you would generally have the right to cancel your order, free of charge, by giving notice within 7 days of the order. However, this does not apply where the service ordered is commenced immediately. You hereby consent Iconic Ironic to commence immediately and as such you will not have the right to cancel your order.
Returns
Personalised items can only be returned in the event of the receipt of damaged goods or an error on the part of Lily Jem Contemporary Giftware. As these are bespoke garments, no refunds will be given for incorrectly ordered sizes, colours or for personalisation that is mis-spelt by the customer. Please order carefully.
To request a change to your order once it has been confirmed you must email us at this email address, changes are not guaranteed as order processing may have already commenced.
None personalised items are covered by the distance selling regulations.
To return your item please email us within 24 hours of receipt of your item.
If the product you have ordered is faulty or we have made an error you have 7 days in which to return it. Parcels or items damaged in transit must be verbally reported to us before 1.00pm the next working day following delivery. We are unable to accept returns for garments that have been washed.
When returning faulty items we may still ask you to return goods yourself. On receipt Lily Jem Contemporary Giftware will reimburse the costs incurred. Iconic Ironic shall pay you a reasonable postage amount for the return of the product. We normally ask that goods are sent back via Second Class Royal Mail with proof of postage.
Partial Invalidity
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
Data Protection
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on Iconic Ironic strictly imply the acceptance of Lily Jem Contemporary Giftware’s terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with Lily Jem Contemporary Giftware before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.